Let’s be honest. Explaining a gnarly technical issue or walking a new user through...
Customer Support
Let’s be honest. The way people ask for help is changing. It’s not just...
Let’s be honest. For most SaaS and software companies, support is a cost center....
You know that feeling when you’re building a new feature and you just know...
Think about the last time you reached out for customer support. Maybe you were...
Let’s be honest. Some customer support problems are just… a lot. You know the...
Let’s be honest. Traditional customer support training can be, well, a bit of a...
Think about the last time you struggled to use a website. Maybe a tiny...
Let’s be honest. Customer support can be a grind. The back-to-back tickets, the repetitive...
Let’s be honest. We’ve all been there. Staring at a customer service email that...
