Let’s be honest. The dream of a global micro-SaaS business is intoxicating. You build...
Customer Support
Think about the last time you called a company for help. You were probably...
Let’s be honest. In the SaaS world, waiting for a customer to raise their...
Let’s be honest. Today’s customer support is… well, it’s often a bit of a...
Let’s be honest. Explaining a gnarly technical issue or walking a new user through...
Let’s be honest. The way people ask for help is changing. It’s not just...
Let’s be honest. For most SaaS and software companies, support is a cost center....
You know that feeling when you’re building a new feature and you just know...
Think about the last time you reached out for customer support. Maybe you were...
Let’s be honest. Some customer support problems are just… a lot. You know the...
